We are unable to ship to PO Boxes. Orders sent without a physical address will be held until we can reach the customer to get an address that we can ship to.
Our handling time does vary depending on the size of your order. Single item orders often ship within 24-48 hours of coming through the system. Larger orders of 5 or more kits can take 5+ days to fulfill. This handling time is on top of any shipping estimations. We do have some kits that could occasionally take longer and that will be posted on the individual Page. We use a first in first out system when shipping, so your order date will hold your place in line. If you have any questions on when your order will ship, please don't hesitate to email us at email@example.com
Delivery Time - Domestic
Typically, your package should reach you within 2-9 days of placing an order.
The answer to this question depends on what shipping service is used or selected. Included shipping is most often done through USPS Priority or FedEx which is not a guaranteed service but estimated at 2-4 days depending on how far away from Utah it is traveling. For larger packages, we use FedEx/UPS GROUND or SUREPOST. These services are estimated at 3-5 days and 5-7 days respectively.
We do offer expedited shipping options, but please remember that those estimations are not including the processing time, which is usually 24 hours or less except on weekends. However, those times can be affected by weather.
Delivery Time - International
Internationally, this depends on multiple factors such as destination, carrier and selected service. Our normal handling time is about 24 hours, except on weekends and Holidays when we are not in the office. With any shipping service, domestic or international, weather can cause delays in shipping. This type of delay is with the Carrier.
FedEx is a great option for most parts of the world. When selecting a ground service, there will be additional fees such as customs clearance. When an express option is used, that fee includes clearance through customs and is pretty fast. In most cases it is around 3-5 days for delivery. Please note that you will still be responsible for any import taxes.
UPS is a great option to Canada, but quite pricey for other parts of the world. The standard service is estimated at about 9 business days. UPS offers faster services that can be delivered in as little as one day. If an expedited service is selected, please note that it is only guaranteed if UPS processes it through Customs. If you assign a different agent, the service is no longer a guaranteed service. There is an additional clearance fee as well as import taxes.
***Please note that with all international shipments, import taxes are the responsibility of the buyer. Ground shipments will have a clearance fee on top of any taxes and/or duties. Express options are the best way to ship to Canada.
We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges paid on our end.
We are offering the option of shipping insurance to cover the possibility of something happening to your package during shipping. Please note that there is still a process, but we will do our best to expedite the outcome. This only covers replacement of lost or damaged parts, no refunds will be given. To submit a claim, please email us with your order # at firstname.lastname@example.org and include photos of any damage to your package and its contents. Please see our full Shipping Protection Policy HERE
All packages ship to the address that was entered on our web site, www.rokblokz.com. This is the address customers save as their shipping to location when the account is set-up. Please note that if you use PayPal to pay, we do not use the address that you save/use in PayPal to ship your order(s). Our fulfillment team does its best to adapt order changes when requested well ahead of the start of the following business day; however we are unable to guarantee that updates will be made prior to shipping. You may send us an email, enter order notes on the web site or through PayPal; however this does not mean that changes can or will be made. We encourage you to double check your order before hitting submit and to update your www.rokblokz.com account to avoid processing delays.
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Rokblokz reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.