Warranty & Return Policy
SHIPPING & SALES
All packages ship to the address that was entered on our web site, www.rokblokz.com. This is the address customers save as their ship to location when the account was set-up. Please note that we do not use the address you save in PayPal to ship your order(s). Our fulfillment team does its best to adapt order changes when requested well ahead of the start of the following business day, however we are unable to guarantee that updates will be made prior to shipping. You may send us an email, enter note exceptions on the web site or through PayPal, however this does not mean that changes can or will be made. We encourage you to update your www.rokblokz.com account to avoid processing delays.
Products sold by ROKBLOKZ are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund or exchange. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. Return shipping is the responsibility of the buyer. Items are eligible for return only if they are un-opened and in NEW condition. Items received back in new, resellable condition are subject to a 10% restocking fee.
Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Open items, items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy, must be reviewed by a member of our customer service department, and are subject to additional restocking fees.
NON RETURNABLE - Clearance Items, Special Orders, Open Box / Overstock
Rokblokz.com often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices; therefore, all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any, and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve Rokblokz from any, and all responsibility. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.
Rokblokz.com also sells unique or custom order items that are often made to order and/or are considered special order items. This includes any material color other than black, special stamp color requests, etc. These items are manufactured on a case by case basis. These items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered will fit their needs.
Once your return shipment has been received and approved, a refund will be processed, and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Rokblokz does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. If you have any questions regarding the refund process, please contact one of our customer service representatives.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
REFUSED / UNDELIVERABLE ORDERS
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Rokblokz reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RokBlokz Rally Mud Flaps are warranted to be free of defects in material and workmanship under normal use (some light scratches may be present from the manufacturing process). If a defective product is encountered, you must contact us within 6 months from the date of purchase to be considered for replacement. Our sole liability under this warranty is limited to replacing the defective product. Any/all shipping costs are the responsibility of the customer. This warranty shall not apply to any product which has been damaged by improper usage, accident, neglect, alteration, or abuse. In no event will we be liable for special or consequential damages to any buyer, user, or another person.
Having said all that, we want our customers to be happy. If you are unhappy with your purchase, please give us the chance to make it right.