Refund policy

Limited Warranty

RokBlokz Rally Mud Flaps are warranted to be free of defects in material and workmanship under normal use (some light scratches may be present from the manufacturing process). If a defective product is encountered, you must contact us within 6 months from the date of purchase to be considered for replacement. Our sole liability under this warranty is limited to replacing the defective product. Any/all shipping costs are the responsibility of the customer. This warranty shall not apply to any product which has been damaged by improper usage, accident, neglect, alteration, or abuse. In no event will we be liable for special or consequential damages to any buyer, user, or another person.

Having said all that, we want our customers to be happy. If you are unhappy with your purchase, please give us the chance to make it right.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds or store credit are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
-Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@rokblokz.com.

Apparel and Wheel Spacers
These items are not eligible for return or exchange.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rokblokz.com and we will get you instructions

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.